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Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What File Formats do you accept?
We will be happy to accept all industry-standard graphic file formats, including Adobe InDesign, Adobe Illustrator, Adobe Photoshop, PDF, EPS, and JPG. We regularly work with other file formats as well, so don’t hesitate to contact us if you don’t see your preferred file format listed here.
What files do I need to send you for printing my document?
That depends on the type of document you’re sending. If you’re providing a print-ready PDF, the PDF is the only file you’ll need to send. However, if your document was created elsewhere (in a page layout program like InDesign, for example), you will need to include the page layout document, fonts, and any image files used in your design, as well.
Why do I need to include separate files for the images in my document?
Page-layout programs (such as InDesign or Illustrator) do not actually save the images you insert as part of the document. Instead, they point to the image files on your computer. If you send us only the document file you created in the page-layout software, we may be unable to print the images it references. To get around that, make sure you save the entire package. Most page-layout programs will have that as a File option. If yours doesn’t, please remember to send us the actual art files that your project uses in addition to the document file.
Why do I need to include the fonts with my project file? Don’t you already have them?
While it’s true that we have an extensive font collection in-house and probably have fonts of the same name as those in your project, fonts from different manufacturers may not have the same characteristics even if they share the same name. These inconsistencies can produce unexpected output. The only way to guarantee correct output is for us to use the same fonts as you did, so please include your fonts.
What is a “bleed”?
In printing, your products are often printed on a larger sheet than the final product, and then cut to size. If you have colors on your product that stretch to the edge of the document (or “bleed” off the side of the paper), it’s best to let those colors stretch, or “bleed” past the edge of the product size. That ensures your colors go all the way to the edge of your document.
How do I compress my files before submitting them?
We recommend compressing your files before sending them. The single compressed archive file is smaller than the total size of all your uncompressed files, allowing it to reach us quickly.
On a Mac: Simply control-click on the file(s)/folder(s) you wish to compress (right-click), and select “Compress.” You can also select the File menu and then choose “Compress.”
On a PC: Select (highlight) the files and/or folders you want to compress, right-click, scroll down to the “Send to” item, and select “Compressed (zipped) Folder” from the submenu that appears.
With either of these steps, your computer will create a new file, with the file extension “.zip.” This is the compressed file you should send to us.
What resolution should my image files have?
Resolution is measured in dots per inch (DPI). The more dots per inch, the sharper your image will be. For printed products, the minimum resolution is typically 300 dpi.